Welcome to the Smart eWorks website. These Terms & Conditions explain the rules and conditions for using our website, submitting inquiries, requesting consultations, requesting a free website audit, communicating with Smart eWorks, and engaging our services.

By using this website or contacting Smart eWorks through this website, WhatsApp, email, phone, forms, or other communication channels, you agree to these Terms & Conditions.

If you engage Smart eWorks for a project or service, additional terms may be included in a proposal, quotation, invoice, service agreement, project agreement, maintenance agreement, or other written document. In case of conflict, the signed agreement or approved proposal for that specific project will apply.

Smart eWorks Pvt Ltd is a website design, digital marketing, automation, hosting, media production, hotel technology, ecommerce, SEO, and digital solutions company based in Sri Lanka.

You may use this website to learn about Smart eWorks, view our services, read insights, review portfolio information, request consultations, submit inquiries, request website audits, or contact our team.

You agree not to use this website for any unlawful, harmful, misleading, abusive, fraudulent, or disruptive activity. You must not:

• Attempt to hack, damage, overload, or interfere with the website
• Submit false, misleading, or harmful information
• Use the website to send spam or malicious content
• Copy website content for unauthorized commercial use
• Attempt to access private systems or restricted areas
• Misuse forms, contact details, or communication channels
• Use this website in a way that violates applicable laws or third-party rights

Smart eWorks may restrict access to the website or services if misuse, abuse, spam, security risk, or unlawful activity is suspected.

The content on this website is provided for general information about Smart eWorks, our services, our experience, our project approach, and our digital solutions.

We make reasonable efforts to keep website content accurate and updated. However, we do not guarantee that all content is always complete, current, error-free, or suitable for every business requirement.

Service descriptions, examples, case studies, portfolio details, insights, recommendations, technical information, and marketing content on this website are provided for general understanding. They should not be treated as final project advice, legal advice, financial advice, tax advice, or guaranteed business results.

You may contact Smart eWorks through forms, WhatsApp, email, phone, or other available channels to request information, consultations, quotations, free website audits, or service support.

Submitting an inquiry does not create a confirmed project, contract, or service obligation unless Smart eWorks accepts the project in writing and the required payment, agreement, or approval process is completed.

Free consultations, website audits, recommendations, or initial reviews are provided for general guidance. They may not include full technical audits, full SEO audits, legal reviews, security testing, detailed competitor research, or guaranteed implementation plans unless separately agreed in writing.

Smart eWorks may choose not to accept a project if it is outside our scope, capacity, ethical standards, technical ability, legal requirements, or business direction.

Any quotation, proposal, estimate, or project scope provided by Smart eWorks is based on the information available at the time of preparation.

A quotation or proposal may include project scope, deliverables, estimated timelines, payment terms, exclusions, assumptions, third-party costs, required client inputs, and other project conditions.

A project is considered approved only when the client confirms acceptance in writing and completes the required advance payment or approval process stated in the quotation, proposal, invoice, or agreement.

Unless clearly stated otherwise, quotations are valid only for the period mentioned in the quotation or proposal. If no validity period is mentioned, Smart eWorks may revise the quotation based on updated requirements, cost changes, timeline changes, or scope changes.

The project scope will be based on the approved quotation, proposal, invoice, project agreement, or written confirmation between Smart eWorks and the client. Services may include, depending on the approved scope:

• Website design and development
• WordPress development
• Ecommerce website development
• SEO and AI search optimization
• Digital marketing
• Google Ads and Meta Ads support
• Automation and CRM setup
• Hosting and domain support
• Business email setup
• Media production
• Photography, video, and drone media
• Social media content
• Hotel technology setup
• Booking engine setup
• PMS setup guidance
• Channel manager setup guidance
• OTA setup
• Website maintenance
• Technical support
• Consultation and training

Smart eWorks may include a reasonable number of revisions depending on the project type and approved scope. Revisions are intended to improve or adjust agreed deliverables. They do not include major changes to project direction, new features, new pages, new designs, new systems, additional integrations, or work outside the approved scope unless agreed separately.

Additional work may include:

• Extra pages or new features
• New integrations or additional design concepts
• Additional content writing
• Extra photography or video work
• Advanced SEO work
• Extra revisions beyond scope
• New automation workflows
• Additional plugin or software setup
• Third-party tool setup not included earlier
• Urgent or priority work outside agreed timeline

To complete projects properly, the client must provide accurate information, required access, content, approvals, feedback, and payments on time. The client is responsible for providing:

• Business information, logo and brand materials
• Text content, images and videos where applicable
• Product or service details
• Hotel, villa, tour, or destination details where applicable
• Product prices and payment information where applicable
• Domain, hosting, or website access where required
• Google Business Profile, social media, analytics or ad account access where required
• OTA, PMS, or booking platform access where required
• Timely feedback and approvals
• Accurate legal, policy, pricing, and business information

Delays in providing required information, access, content, or approvals may delay the project timeline. The client is responsible for ensuring that all information, content, images, videos, trademarks, and business details provided to Smart eWorks are accurate, lawful, and authorized for use.

Clients must ensure that they have the right to use all text, images, videos, logos, brand materials, product information, testimonials, customer content, and other materials provided to Smart eWorks.

Smart eWorks is not responsible for copyright, trademark, privacy, licensing, model release, property release, or legal issues arising from client-provided materials.

If Smart eWorks provides photography, video, drone media, graphic design, or content creation services, ownership and usage rights will be based on the approved quotation, proposal, agreement, or written arrangement.

Unless otherwise agreed in writing, Smart eWorks may keep working files, project files, edited content, raw media, design files, backups, or production files according to internal project practices and may not be required to provide all editable source files.

Payment terms will be stated in the quotation, proposal, invoice, agreement, or written confirmation. Smart eWorks may require advance payment before starting work. Work may be paused if required payments are delayed.

Payment stages may include:

• Advance payment
• Design or development milestone payment
• Pre-launch payment
• Final payment
• Monthly service payment
• Maintenance or support payment

The client must pay invoices on or before the due date stated in the invoice or agreement. Smart eWorks may withhold project delivery, website launch, access handover, files, reports, support, or continued service until outstanding payments are settled.

Bank charges, payment gateway charges, international transfer charges, taxes, currency conversion differences, and third-party payment fees may be the responsibility of the client unless otherwise agreed in writing.

If payment is delayed, Smart eWorks may pause work, delay delivery, suspend support, disable unpaid services, or withhold access until payment is received.

For ongoing services such as hosting, website maintenance, SEO, digital marketing, automation, or support, delayed payment may result in service interruption.

Cancellation and refund terms may vary depending on the service type, project stage, work completed, third-party costs, and approved agreement.

Advance payments, consultation fees, setup fees, planning fees, design work, development work, content work, SEO work, digital marketing work, photography, video production, automation setup, hosting setup, software setup, or third-party costs may be non-refundable once work has started or costs have been incurred.

If a client cancels a project after work has started, Smart eWorks may charge for completed work, time spent, third-party costs, commitments made, and project resources allocated.

Refunds, if applicable, will be reviewed case by case based on the approved scope, payment terms, work completed, and written agreement.

Project timelines are estimates unless a fixed timeline is clearly agreed in writing. Timelines may be affected by:

• Client delays or delayed content submission
• Delayed approvals or change requests
• Third-party platform delays
• Hosting or server issues
• Payment delays
• Technical issues, software or plugin problems
• API approval delays
• Ad account or platform review delays
• Government or regulatory approval delays
• Weather conditions for photography, video, or drone work
• Unexpected project complexity

Smart eWorks will make reasonable efforts to complete work within agreed timelines, but we are not responsible for delays caused by factors outside our control or delays caused by missing client inputs.

Many Smart eWorks services may involve third-party platforms, tools, software, plugins, themes, hosting providers, domain registrars, payment gateways, analytics tools, advertising platforms, CRM tools, email platforms, SMS gateways, booking engines, PMS platforms, channel managers, OTAs, and social media platforms.

These third-party services may have their own terms, privacy policies, pricing, approval processes, restrictions, technical limitations, downtime, support policies, and refund rules.

If Smart eWorks provides hosting, domain, business email, DNS, SSL, backup, maintenance, or infrastructure support, the specific terms will depend on the approved service scope.

Domain names, hosting accounts, business email services, SSL certificates, VPS services, cloud services, and related tools may be provided directly by Smart eWorks or through third-party providers.

The client is responsible for renewing domains, hosting, email services, software licenses, subscriptions, and third-party services on time unless Smart eWorks has agreed in writing to manage renewals.

Website maintenance may include updates, backups, security checks, form testing, technical fixes, small content updates, plugin updates, troubleshooting, or other support depending on the approved maintenance scope.

Maintenance does not automatically include major redesigns, new features, new pages, advanced development, malware recovery, SEO content writing, digital marketing work, or third-party subscription costs unless included in the approved scope.

Smart eWorks may not be responsible for issues caused by client changes, third-party developer changes, plugin conflicts, theme issues, hosting problems, malware, weak passwords, expired licenses, unsupported software, or unauthorized access.

For ecommerce websites, product catalog websites, WooCommerce stores, online shops, payment gateway setup, cash on delivery setup, bank transfer flow, or product-related websites, the client is responsible for providing accurate product information, prices, stock details, delivery information, return policies, privacy policies, payment terms, and legal business information.

Smart eWorks may support website setup and payment flow coordination, but payment gateway approval, merchant account approval, banking requirements, tax obligations, consumer obligations, financial compliance, refund handling, delivery fulfilment, product quality, product warranties, and customer service remain the responsibility of the client.

Smart eWorks may provide SEO, AI search optimization, digital marketing, Google Ads, Meta Ads, social media marketing, email marketing, SMS marketing, content creation, campaign strategy, and related services. We make reasonable efforts to improve visibility, traffic, inquiries, engagement, leads, conversions, and campaign performance based on the approved scope.

However, Smart eWorks does not guarantee:

• First-page Google rankings or specific keyword rankings
• Specific AI search visibility
• Specific traffic, lead, sales, or booking numbers
• Specific ad cost per lead or return on ad spend
• Approval by Google, Meta, or other platforms
• Permanent search rankings or no competitor movement
• No algorithm changes by search or social platforms

Search engines, social platforms, advertising systems, AI search tools, and third-party platforms may change their algorithms, policies, approvals, ranking systems, and performance behavior at any time.

Smart eWorks may provide hotel technology support such as booking engine setup, PMS setup guidance, channel manager setup guidance, OTA setup, MyHotelBoss support, direct booking strategy, WhatsApp automation, Google Business Profile support, hotel website support, and related services.

Smart eWorks may help with setup, coordination, content, mapping guidance, workflow planning, and training. However, third-party hotel technology platforms may have their own terms, API restrictions, subscription costs, approval processes, support rules, technical limits, and system availability.

Clients may need to provide access to websites, hosting, domains, email accounts, Google accounts, Meta accounts, ad accounts, analytics tools, OTAs, PMS tools, booking engines, channel managers, CRM systems, or other platforms.

Clients must provide accurate access details and ensure they have authority to grant access. Smart eWorks will take reasonable care when handling access credentials. However, clients should use strong passwords, two-factor authentication where possible, and remove or update access after project completion where necessary.

Unless otherwise agreed in writing, Smart eWorks owns or retains rights to its own methods, processes, templates, frameworks, know-how, designs, code snippets, systems, internal tools, reusable components, proposal formats, strategy documents, and project management materials.

After full payment is received, the client may receive usage rights to the final approved website, designs, graphics, content, or deliverables created specifically for the client, subject to the approved agreement and any third-party license restrictions.

Third-party tools, plugins, themes, fonts, stock images, software, SaaS platforms, APIs, templates, or licensed materials remain subject to their respective license terms.

Unless the client requests otherwise in writing, Smart eWorks may mention completed projects in its portfolio, case studies, proposals, social media, website, presentations, or marketing materials. This may include:

• Client name and project name
• Website link and screenshots
• Publicly visible website images
• Services provided and project category
• General project description
• Results or outcomes where approved

Smart eWorks will not intentionally publish confidential information, private login details, sensitive business data, unpublished financial information, private customer data, or confidential project documents without permission. If a client does not want a project to be shown in the Smart eWorks portfolio, this should be communicated in writing.

Smart eWorks and the client may share business information, project details, access credentials, documents, strategies, pricing, customer data, or other confidential information during a project. Both parties should take reasonable care to protect confidential information and use it only for the purpose of the project or agreed service.

Confidentiality does not apply to information that is publicly available, already known, independently developed, approved for disclosure, or required to be disclosed by law or authority.

Your use of this website and communication with Smart eWorks may involve the collection and processing of personal information. Please read our Privacy Policy to understand how we collect, use, store, protect, and manage personal information.

Smart eWorks may communicate through email, WhatsApp, phone, video calls, online meetings, project management tools, shared documents, digital proposals, digital invoices, and online forms.

Approvals, confirmations, submissions, instructions, and communications sent electronically may be treated as valid business communication between Smart eWorks and the client.

This website may include links to third-party websites, platforms, tools, client websites, social media pages, payment platforms, government websites, or service providers. These links are provided for convenience or reference.

Smart eWorks is not responsible for the content, privacy practices, terms, accuracy, availability, or security of third-party websites. Users should review third-party terms and policies before using those platforms.

This website and its content are provided for general information. Smart eWorks makes reasonable efforts to keep the website available and accurate, but we do not guarantee that the website will always be error-free, uninterrupted, secure, updated, or free from technical issues.

Smart eWorks services are provided based on the approved scope and available information. We do not guarantee specific business results, search rankings, sales, leads, bookings, revenue, ad performance, platform approvals, or third-party outcomes unless expressly agreed in writing.

To the maximum extent permitted by applicable law, Smart eWorks will not be liable for indirect, incidental, special, consequential, or business losses, including loss of profits, loss of revenue, loss of data, loss of leads, loss of bookings, loss of sales, loss of rankings, business interruption, reputational harm, platform suspension, third-party issues, or technical failures beyond our control.

The client agrees to indemnify and hold Smart eWorks harmless from claims, losses, damages, costs, expenses, or liabilities arising from:

• Client-provided content or incorrect business information
• Unauthorized use of images, videos, trademarks, or copyrighted materials
• Client products or services
• Client pricing, policies, claims, warranties, or guarantees
• Third-party platform violations caused by client actions
• Legal or regulatory non-compliance by the client
• Misuse of website, tools, accounts, or services
• Customer disputes related to the client's business
• Payment, delivery, refund, or product quality issues in client ecommerce projects

Smart eWorks will not be responsible for delays, failures, or interruptions caused by events outside our reasonable control. These may include:

• Natural disasters, extreme weather, or power failures
• Internet failures, server outages, or cyberattacks
• Government restrictions, war, unrest, or emergency situations
• Platform outages or third-party provider failures
• Payment gateway downtime or hosting provider issues
• API failures or delays from government, banks, or regulatory bodies
• Pandemic or health emergencies

Smart eWorks may terminate, pause, or refuse services if:

• Payments are overdue
• The client breaches agreed terms
• The client provides false or unlawful information
• The client asks for unlawful, unethical, harmful, or misleading work
• The client misuses Smart eWorks services or team members
• Required access, content, or approvals are not provided
• The project becomes technically or legally impossible
• There is abusive, threatening, or inappropriate conduct
• Third-party platforms reject or restrict required access or approval

The client may request termination of a service according to the cancellation terms stated in the approved proposal, invoice, agreement, or written arrangement.

These Terms & Conditions are governed by the laws of Sri Lanka, unless otherwise stated in a written agreement.

If a dispute arises, both parties should first try to resolve the matter through good-faith discussion. If the dispute cannot be resolved through discussion, it may be referred to the appropriate courts, authorities, or dispute resolution process in Sri Lanka, subject to the applicable agreement and law.

Smart eWorks may update these Terms & Conditions from time to time to reflect changes in our services, website, legal requirements, technology, third-party tools, or business practices.

When we update this page, we will revise the "Last Updated" date. Continued use of the website after changes are published means you accept the updated Terms & Conditions.

If you have questions about these Terms & Conditions, please contact Smart eWorks.