Smart eWorks Pvt Ltd is a website design, digital marketing, automation, hosting, media production and digital solutions company based in Sri Lanka.

We may collect different types of information depending on how you interact with Smart eWorks.

Information You Provide Directly

When you contact us, submit a form, request a consultation or use our services, we may collect:

• Name
• Business name
• Phone number
• WhatsApp number
• Email address
• Website URL
• Business address or location
• Business type
• Project requirements
• Service interests
• Messages or inquiry details
• Uploaded files or documents where applicable
• Billing or payment-related information where applicable
• Communication preferences
• Any other information you choose to share with us

Information Collected Through Website Forms

We may collect information through forms such as:

• Contact form
• Free website audit form
• Ecommerce consultation form
• Hotel technology inquiry form
• MyHotelBoss early access form
• Service inquiry form
• Newsletter signup form
• Website maintenance or support request form

Information Collected Automatically

When you visit our website, some information may be collected automatically through cookies, analytics tools, server logs or similar technologies. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referral source
• Approximate location based on technical data
• Clicks on buttons or forms
• WhatsApp, phone or email click actions
• Website performance data
• Cookie and tracking data

Communication Information

If you contact us through WhatsApp, email, phone, social media or other channels, we may keep records of that communication to respond to your inquiry and provide support.

Smart eWorks may use collected information for the following purposes:

• To respond to your inquiries
• To provide website audits or consultations
• To prepare proposals and quotations
• To deliver website design, SEO, digital marketing, automation, hosting, media production or related services
• To communicate project updates
• To provide customer support
• To manage billing, invoices and payments
• To improve our website and services
• To understand website performance
• To track form submissions, WhatsApp clicks, calls and marketing conversions
• To send service-related messages
• To send marketing updates where appropriate
• To manage newsletters or promotional communication
• To prevent spam, misuse or security issues
• To comply with legal, regulatory or business record requirements

We do not sell your personal information.

Depending on the situation, we may process your information based on:

• Your consent
• Your request for our services
• The need to prepare or perform a contract
• Legitimate business interests
• Legal or regulatory requirements
• Security, fraud prevention or business protection needs

Smart eWorks aims to handle personal information responsibly and in line with applicable privacy and data protection requirements in Sri Lanka.

Our website may use cookies and similar technologies to improve user experience, understand website performance, remember preferences, measure marketing results and improve our services.

Cookies are small files placed on your device when you visit a website. Some cookies are necessary for the website to function, while others help with analytics, advertising or user experience.

Types of Cookies We May Use

Essential Cookies — these help the website function properly, such as form handling, security and basic site performance.

Analytics Cookies — these help us understand how visitors use our website, which pages are visited and how users interact with content.

Marketing and Advertising Cookies — these may help us measure advertising performance, run remarketing campaigns and understand campaign effectiveness.

Functional Cookies — these may help remember preferences or improve website experience.

Cookie Control

You can control cookies through your browser settings. Where required, we may also show a cookie consent banner that allows visitors to accept or manage certain cookie categories.

We may use Google Analytics or similar analytics tools to understand how visitors use our website.

These tools may collect information such as pages visited, device type, browser type, approximate location, referral source, time on site and user interactions. This helps us improve website content, performance and user experience.

Google Analytics may use cookies and similar technologies to report website usage statistics. Google states that Google Analytics uses cookies to collect information on behalf of businesses and report site usage statistics without personally identifying individual visitors.

We may use advertising and remarketing tools such as Google Ads, Meta Ads, Meta Pixel or similar platforms to measure advertising performance and show relevant advertisements.

These tools may collect or receive information from our website and other sources to help measure ad performance, track conversions, create remarketing audiences and improve campaigns.

This may include information such as page visits, button clicks, form submissions, device details, browser details and referral source.

If these tools are used, we aim to disclose their use clearly and provide cookie consent options where required.

Third-Party Advertising Platforms May Include

• Google Ads
• Google Analytics
• Google Tag Manager
• Meta Ads
• Meta Pixel
• Facebook and Instagram advertising tools
• Other marketing or conversion tracking tools used for campaigns

When you submit a contact form, free website audit form, consultation request or inquiry form, we may collect the information you provide so we can contact you and respond to your request.

This may include your name, business name, website URL, phone number, email address, business type, project details and message.

We use this information to review your request, provide feedback, prepare proposals and communicate with you about Smart eWorks services.

If you contact Smart eWorks through WhatsApp, phone or email, we may use your contact details and message history to respond to your inquiry, provide support, share proposals, follow up on requests and manage business communication.

Please note that WhatsApp, phone service providers and email providers may process your information according to their own privacy policies and platform terms.

If you subscribe to updates, request marketing information or become a client, we may send you service updates, educational content, offers, newsletters or relevant business communication.

We may use email marketing, SMS marketing or WhatsApp communication to share updates where appropriate.

You can ask us to stop sending marketing communication at any time by contacting us through email or WhatsApp.

Opt-Out

To stop receiving marketing messages, contact us at:

When we provide services, we may collect and process project-related information such as website access details, hosting details, domain information, content, photos, videos, social media page access, Google Business Profile access, analytics access, ad account access, CRM details, automation setup details or other business information required to deliver the project.

We use this information only for agreed service delivery, project communication, support, maintenance, reporting and related business purposes.

When you purchase services from Smart eWorks, we may collect billing-related information such as business name, contact person, address, invoice details, payment status and transaction references.

If online payment gateways or banking systems are used, payment processing may be handled by third-party payment providers or banks. Smart eWorks does not intentionally store full card details on its website unless a secure payment provider requires and manages that process.

Payment providers, banks and financial platforms may process payment information according to their own privacy policies and terms.

We may share limited information with trusted third parties when needed to operate our business, provide services, improve website performance or comply with legal requirements. This may include:

• Hosting providers
• Domain registrars
• Email service providers
• Business email platforms
• Website maintenance tools
• Analytics platforms
• Advertising platforms
• CRM tools
• Automation tools
• Payment providers
• Cloud storage providers
• Developers, designers or project team members
• Legal, accounting or compliance advisers where required
• Government or regulatory authorities where legally required

We only share information that is reasonably necessary for the relevant purpose. We do not sell your personal information.

Some of the tools and service providers we use may store or process information outside Sri Lanka. This may happen when we use international platforms for hosting, analytics, advertising, cloud storage, email marketing, CRM, payment processing or communication.

When using such services, we aim to work with reputable providers and take reasonable steps to protect the information processed through them.

We take reasonable steps to protect information from unauthorized access, misuse, loss, alteration or disclosure. Our protection measures may include:

• SSL-secured website access
• Password-protected systems
• Limited access to client project data
• Use of trusted hosting and cloud providers
• Website backups where applicable
• Security plugins or monitoring tools where suitable
• Access control for team members
• Careful handling of client credentials
• Regular website maintenance where applicable

However, no website, online platform, email system or digital communication method can be guaranteed to be 100% secure.

We keep personal and business information only for as long as reasonably necessary for the purpose it was collected. This may include:

• Responding to inquiries
• Providing services
• Managing client projects
• Maintaining business records
• Handling invoices and payments
• Providing support
• Meeting legal or accounting requirements
• Improving website and marketing performance

When information is no longer needed, we may delete, anonymize or securely archive it where appropriate.

Depending on applicable law, you may have rights relating to your personal information. These may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where applicable
• Withdraw consent where processing is based on consent
• Object to certain processing where applicable
• Request that marketing communication stops
• Ask questions about how your information is used

To make a privacy request, contact us at:

We may need to verify your identity before responding to certain requests.

Our website may contain links to third-party websites, platforms or tools, such as Google, Meta, WhatsApp, payment providers, social media platforms, client websites or service partners.

We are not responsible for the privacy practices, content or policies of third-party websites. You should review their privacy policies before sharing information with them.

Smart eWorks provides business-to-business digital services and does not knowingly collect personal information from children for marketing or service delivery.

If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review and take suitable action.

We may update this Privacy Policy from time to time to reflect changes in our services, website features, legal requirements, technology tools or business practices.

When we update this page, we will revise the “Last Updated” date at the top of the policy.

We encourage visitors and clients to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy or how Smart eWorks handles your information, please contact us.