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My Hotel Boss

MyHotelBoss by Smart eWorks is a hotel technology platform for Sri Lankan hotels, villas, resorts and boutique stays, designed to support direct bookings, reservation management, guest communication, OTA coordination, payment flow, reporting and hotel digital growth.

Coming soon

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My Hotel Boss
Hotel Technology Platform

A hotel technology platform by Smart eWorks, created to help hotels, villas, resorts and boutique stays manage bookings, improve direct inquiries, organize reservations, support guest communication and reduce digital operation challenges.Hotels and villas need more than a website. They need a connected system that supports direct bookings, OTA coordination, reservation tracking, room and rate management, guest communication, payment flow, reporting and follow-up.

My Hotel Boss is being developed as a practical hotel technology solution for Sri Lankan accommodation providers. It is designed especially for hotels, villas, boutique stays, guest houses, resorts and small accommodation businesses that want a better way to manage online bookings and guest inquiries.With MyHotelBoss, Smart eWorks aims to connect hotel website design, booking engine support, PMS-style reservation management, OTA coordination, guest communication, payment guidance, reporting and direct booking strategy in one practical ecosystem.

Hotel Services Grid
Hotel booking and reservation support
Direct booking website integration
Room and rate management
PMS-style property management features
OTA and channel manager direction
Guest communication and inquiry follow-up
Payment and refund logging support
Reporting and hotel digital growth support
Request MyHotelBoss Demo

MyHotelBoss Is
Coming Soon

MyHotelBoss is currently being developed as part of the Smart eWorks hotel technology ecosystem. The platform is planned to support Sri Lankan hotels, villas and accommodation providers with practical booking, reservation, guest communication and digital growth tools.If you are a hotel owner, villa owner, resort manager or accommodation provider, you can contact Smart eWorks to discuss early access, demo availability, setup planning or hotel technology consultation.

Demo Available on Request

What Is MyHotelBoss?

MyHotelBoss is a hotel technology platform by Smart eWorks for hotels, villas, resorts, boutique stays, guest houses and accommodation providers in Sri Lanka. It is planned to support direct booking, booking engine integration, reservation management, PMS-style room and guest management, OTA coordination, payment flow guidance, refund logging, guest communication, WhatsApp follow-up, email notifications, reporting and hotel digital growth.MyHotelBoss is designed to help accommodation providers reduce manual work, organize guest inquiries, improve direct booking flow, manage reservations more professionally and connect hotel website, booking engine, OTA, guest communication and reporting in a practical way.

Hotels Need a Connected
Booking and Operations System

Many small and medium hotels manage bookings through WhatsApp, phone calls, OTA extranets, notebooks, Excel sheets and separate calendars. This can work in the beginning, but it becomes difficult when inquiries, direct bookings, OTA reservations and guest communication increase.A connected hotel system helps reduce manual work. PMS, booking engine and channel manager tools solve different hotel problems, but they work best when connected. A PMS supports operations, a booking engine supports direct reservations and a channel manager helps prevent OTA double-booking problems. MyHotelBoss is planned to help accommodation providers organize these areas in a simpler and more practical way, especially for Sri Lankan hotels, villas and boutique stays.

Common Problems
MyHotelBoss Can Help Solve

Hotel Pain‑Point Solutions Grid
Manual reservation tracking
Missed WhatsApp inquiries
Slow guest follow‑up
No direct booking system
Too much OTA dependency
Room availability confusion
No clear guest database
No booking status tracking
No payment status tracking
No refund activity log
No proper reporting
No inquiry source tracking
No guest communication flow
No website‑operations connection
No clear direct booking strategy
Review My Hotel Booking Process

Planned MyHotelBoss Features

MyHotelBoss is planned as a practical hotel technology platform that supports the booking journey from first inquiry to reservation, payment follow-up, guest communication, reporting and future marketing.

Direct
Booking Engine

A direct booking engine helps guests check availability, view room options and send or complete booking requests through the hotel’s own website.

Planned Features

Website booking button
Room availability view
Room type display
Rate plan display
Check-in and check-out date selection
Guest count selection
Booking inquiry or direct reservation flow
Mobile-friendly booking experience
Confirmation email flow
WhatsApp inquiry connection
Thank you page
Booking click tracking support

A booking engine helps hotels reduce dependency on only manual messages or OTA platforms. Competitor hotel systems commonly position booking engines as tools that can be added to a hotel website or social media to support direct bookings. MyHotelBoss should support a direct booking journey that is easy for guests and practical for hotel staff.

Request Booking Engine Demo

Reservation
Management

Reservation management helps hotel staff organize bookings, guest details, room allocation, dates, status and communication in one place.

Planned Features

Reservation dashboard
Booking calendar
Booking status
Check-in and check-out dates
Room assignment
Guest details
Special requests
Booking notes
Payment status
Cancellation status
No-show status
Reservation source tracking
Admin notification flow

A PMS is commonly used to manage front desk operations, reservations, housekeeping, inventory and billing. MyHotelBoss should bring PMS-style reservation management into a practical workflow for small and medium accommodation providers.

Plan Reservation Management Setup

Room and
Rate Management

Room and rate management helps hotels organize room types, occupancy, rates, meal plans, seasonal pricing and booking rules.

Planned Features

Room type setup
Room descriptions
Room photos
Maximum occupancy
Room facilities
Base rates
Seasonal rate guidance
Meal plan setup
Extra person policy
Child policy
Availability setup
Offer rate setup
Direct booking rate structure

Room and rate structure is important because guests compare options quickly. If room names, meal plans, prices, policies or availability are unclear, the guest may not continue the booking process.MyHotelBoss should help properties manage room and rate information in a more organized way.

Organize My Room and Rate Setup

Guest Profile
and Guest Database

Guest profiles help hotels record guest details, booking history, preferences, notes and future communication opportunities.

Planned Features

Guest name
Phone number
Email address
Nationality
Booking history
Guest notes
Special preferences
Repeat guest details
Lead source
Marketing permission status where applicable
Post-stay follow-up status
Review request status

A proper guest database helps hotels build better relationships. Instead of losing customer details inside WhatsApp chats or OTA messages, the hotel can organize guest data for future communication, remarketing and repeat bookings.

Improve Guest Data Management

WhatsApp and
Guest Communication

Guest communication tools help hotels send faster replies, booking confirmations, payment reminders, pre-arrival messages, check-in instructions and review requests.

Planned Features

WhatsApp inquiry link
Auto-reply message planning
Booking confirmation message
Payment reminder message
Pre-arrival message
Location sharing message
House rules message
Post-stay thank you message
Review request message
Follow-up reminders
Guest communication templates

Many Sri Lankan hotels and villas receive most inquiries through WhatsApp. MyHotelBoss should support a clearer communication flow so hotel teams can reply faster and follow up better.

Automate Guest Communication

OTA and
Channel Manager Direction

OTA and channel manager direction helps hotels manage online distribution more carefully across platforms like Booking.com, Agoda, Expedia and Airbnb.

Planned Features

OTA source tracking
Booking source field
Channel manager connection readiness
Room mapping direction
Rate mapping direction
Availability sync planning
OTA profile link recording
Direct vs OTA booking reporting
OTA follow-up notes

A channel manager helps hotels list room inventory across connected booking channels and update availability in real time to reduce double-booking risk. MyHotelBoss should be positioned to work with OTA and channel manager workflows instead of replacing every hotel technology tool immediately.

Improve OTA and Channel Setup

Payment Flow
and Refund Logging

Payment and refund logging helps hotels track payments, deposits, cancellation status and refund activity manually.

Planned Features

Payment status
Payment method record
Deposit amount
Balance amount
Payment note
Cancelled booking status
No-show status
Refund amount
Refund method
Refund reason
Refund date
Admin refund activity report
Optional guest notification email

For the first version, MyHotelBoss can manage refund records manually. Automatic refund through payment gateway API does not need to be included at the initial stage unless Smart eWorks decides to add it later.This keeps the first version simpler, easier to control and practical for small hotels and villas. Manual refund logging will be supported initially. Automatic refund processing through payment gateway API can be considered in a future version.

Discuss Hotel Payment Flow

Reports and
Booking Insights

Reports help hotel owners understand bookings, revenue sources, guest inquiries, cancellations and direct booking performance.

Planned Features

Booking report
Occupancy overview
Revenue summary
Direct booking report
OTA booking report
Cancelled booking report
No-show report
Refund activity report
Lead source report
Guest database report
Follow-up activity report
Payment pending report

Hotels need clear reports to understand what is happening. A good hotel system should help owners see where bookings come from, which rooms perform well, how many bookings are direct, how much comes through OTAs and where follow-up is needed.

Request Hotel Reporting Setup

MyHotelBoss for
Hotels and Resorts

Hotels and resorts need a system that can support room availability, direct bookings, guest records, payments, OTA bookings, reporting and team workflow.MyHotelBoss can be positioned as a practical platform for hotels that want to improve their digital operation without depending only on manual booking records or separate tools.Hotels and resorts need a system that can support room availability, direct bookings, guest records, payments, OTA bookings, reporting and team workflow.MyHotelBoss can be positioned as a practical platform for hotels that want to improve their digital operation without depending only on manual booking records or separate tools.

Best For

Small hotels
Medium hotels
Boutique hotels
Beach resorts
City hotels
Eco lodges
Ayurveda retreats
Guest houses
Heritage properties
New hotel projects
Hotels planning direct booking growth

Hotel Use Cases

Manage direct booking inquiries
Record OTA reservations
Track payment status
Manage cancellations and no-shows
Organize guest details
Improve booking follow-up
Track direct vs OTA sources
Prepare reports for management
Connect with Smart eWorks website and digital marketing services
Request MyHotelBoss for My Hotel

MyHotelBoss for
Villas and Boutique Stays

Villas and boutique stays often need simpler systems than large hotels. They need to manage availability, guest inquiries, WhatsApp messages, OTA bookings, payments, check-in information and post-stay reviews.MyHotelBoss can help villa owners organize these areas in a more professional way.

Best For

Private villas
Luxury villas
Boutique stays
Holiday homes
Apartments
Family villas
Beach villas
Romantic villas
Eco stays
Small accommodation providers

Villa Use Cases

Track availability
Manage booking inquiries
Record guest details
Track deposits and balances
Send pre-arrival messages
Record house rules and notes
Manage OTA booking sources
Request guest reviews
Build repeat guest database
Request MyHotelBoss for My Villa

More Than Software:
A Complete Hotel Digital Ecosystem

MyHotelBoss should not be positioned only as software. Its strength is that it connects with Smart eWorks’ wider hotel digital services.Smart eWorks can support the hotel’s website, SEO, Google Business Profile, OTA setup, booking engine setup, PMS setup, channel manager coordination, digital marketing, media production, automation, hosting and maintenance.

Connected Smart eWorks Services

Hotel website design
Villa website design
Booking engine setup
PMS setup guidance
Channel manager setup guidance
OTA setup
Google Business Profile optimization
Hotel SEO
AI search optimization
Hotel digital marketing
Photography and video
Drone media
WhatsApp automation
Email and SMS marketing
Hosting and website maintenance
Explore Hotel Solutions

Built to Support
Direct Booking Growth

Direct booking growth needs more than a booking button. Hotels need a professional website, strong room pages, good photos, reviews, Google visibility, booking engine, WhatsApp follow-up, email communication, retargeting and guest database.MyHotelBoss should support direct booking growth by helping the hotel organize direct inquiries and reservations in one system. It should work together with Smart eWorks’ hotel website, SEO, Google Business Profile, digital marketing and guest communication services.

Direct Booking Areas Supported

Website booking flow
Room and rate display
WhatsApp inquiry capture
Guest database
Direct booking source tracking
Payment status tracking
Follow-up reminders
Guest email communication
Review request flow
Repeat guest marketing
Direct vs OTA reporting
Create My Direct Booking Plan

How We Support
Channel Manager Setup

Smart eWorks – OTA Profile Setup Process

Smart eWorks 6-step hotel operation & setup process

Request Early Access
to MyHotelBoss

If you are interested in using MyHotelBoss for your hotel, villa, resort or boutique stay, share your property details with Smart eWorks. Our team will review your requirement and guide you on the next step.


Why Hotels Should
Consider MyHotelBoss

Built for Sri Lankan
Accommodation Providers

Planned for local hotels, villas, resorts, guest houses and boutique stays.

Direct Booking
Support

Website booking flow, guest inquiries, direct tracking and follow-up.

Better Reservation
Organization

Move away from scattered WhatsApp chats, notebooks and spreadsheets.

Guest Communication
Support

Supports WhatsApp, email and follow-up workflows for guest communication.

OTA and Source
Tracking

Record booking sources and understand direct vs. OTA vs. campaign bookings.

Smart eWorks
Digital Support

Help with website, SEO, Google Business, OTA setup, ads, automation and media.

MyHotelBoss Feature Overview

MyHotelBoss – Planned Feature Support

MyHotelBoss – Planned Feature Support

Feature Area Planned Support

Important Notes
About MyHotelBoss

MyHotelBoss is being developed as a hotel technology platform by Smart eWorks. Features, integrations, payment options, automation capabilities and public launch status may be introduced step by step.Some advanced integrations, such as payment gateway automation, automatic refund processing, live channel manager sync, PMS integrations or OTA API connections, may depend on provider approval, API access, technical feasibility and project phase.

Recommended Public Notes

Coming soon / early access available
Demo available on request
Feature availability may depend on project phase
Third-party integrations depend on provider approval
Manual refund logging planned initially
Automatic refund processing can be considered in future versions
Smart eWorks can support setup, training and digital growth around the platform
Smart eWorks – FAQ
Got Questions?
Browse common questions

Quick answers about MyHotelBoss — the hotel tech platform by Smart eWorks.

MyHotelBoss is a hotel technology platform by Smart eWorks, planned to help hotels, villas, resorts and boutique stays manage direct bookings, reservations, guest details, payment tracking, communication, reporting and hotel digital growth.
MyHotelBoss should be presented as coming soon or available for early access / demo on request unless Smart eWorks confirms the public launch status.
MyHotelBoss is for hotels, villas, resorts, boutique stays, guest houses, apartments, eco lodges, Ayurveda retreats and accommodation providers that want a better way to manage booking inquiries, reservations and guest communication.
MyHotelBoss is planned to support direct booking and booking inquiry workflows. The exact booking engine features should be confirmed based on the launch phase.
MyHotelBoss is planned to include PMS-style features such as reservation management, room setup, guest profiles, booking status, payment tracking and reports.
MyHotelBoss can support OTA source tracking and channel manager direction. Live channel manager sync or OTA API connections should be confirmed based on technical feasibility and integration phase.
Yes. MyHotelBoss is designed to work with hotel website booking buttons, inquiry forms, direct booking CTAs and guest communication flow.
MyHotelBoss can support direct booking strategy by improving website booking flow, guest database, follow-up, source tracking and direct inquiry management. However, direct booking growth also needs SEO, Google Business Profile, reviews, ads and strong website content.
For the initial version, MyHotelBoss should support manual refund logging. Automatic refund processing through payment gateway API can be considered in a future version if required.
Yes. Smart eWorks can support setup planning, room and rate structure, website connection, booking flow, guest communication, staff guidance and digital growth support around MyHotelBoss.
You can call or WhatsApp 0759002002, email sales@smarteworks.com, or contact Smart eWorks Pvt Ltd at No 305, Galle Road, Balapitiya, Sri Lanka. 80550.
Smart eWorks

Frequently Asked
Questions

Everything you need to know about MyHotelBoss — the hotel technology platform designed to help your property manage bookings, reservations, guest communication, and digital growth.

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