BPO is also known as Information Technology Enabled Services (ITES). Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Services.
Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.
BPO Business Process Outsourcing Services
BPO Business Process Outsourcing services can be divided into back office outsourcing and front office outsourcing:
Back Office Outsourcing services can include quality assurance, data entry, data management, accounting support, payment processing, and surveys.
Front Office Outsourcing services can include fax, email, phone conversations, and other forms of communication with customers.
Companies will typically outsource BPO front office services in customer service/support, inbound and outbound sales, market research, appointment scheduling, and technical support.
BPO Business Process Outsourcing Benefits and Advantages
Cost Reduction: if somehow you have stumbled upon the need for BPO services, it is likely you are looking to continue to build the integrity of your business. In this case, BPO can offer your organization a financial strategy to cut costs without having to sacrifice quality.
Focus on your Business: Most businesses that seek Business Process Outsourcing, BPO services are looking to expand on their current products and services but do not have the time or resources to do so. BPO services can offer organizations the opportunity to free up time to focus on their core offerings.
Improved Productivity: For the most part, BPO Companies have worked on their craft, mastered their process, and are actively working with the best technology and resources. By doing so, they can draw the most optimal performance and productivity out of their workforce.
Access to state of the art process and technology resources: Some of the perks of outsourcing services to a BPO company are knowing you are in the right hands. BPO companies are constantly working on improving their workforce and facilities by adopting the most recent technologies, practices, and assets to run an even more improved machine. Events can be a great way to build local, national, and global ventures and ultimately, build tech communities along the way.
Ability to reassign resources: If you have decided to jump on board with BPO services, you will more than likely have resources working in mail, printing, check writing, rebate fulfillment, and other paper driven task. By choosing a BPO provider you can reallocate resources, cut cost on task, and use either office or warehouse space for additional improvements.
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